Our Lifetime Warranty

This page details our Warranty and the coverage it extends to our bags and briefcases. If you have any questions that you find unanswered here, please email us at support@stuartandlau.com and we will be happy to address your question specifically.  

Which products are covered?

Our limited warranty extends to Briefcases, Bags, and Luggage (our “Products”) manufactured by Stuart and Lau LLC (hereinafter referred to just as “Stuart & Lau”) and purchased directly from Stuart & Lau or one of our authorized retailers. This Warranty does not cover your Product if you use it in a manner incompatible with the intended design.

What is covered?

Stuart & Lau Products are covered by a lifetime limited warranty, which guarantees them against manufacturer’s defect for the lifetime of the product.

What is the validity period and can the warranty be transferred?

This limited warranty extends to the original purchaser of a Product. All warranties are valid only for the period of time the Product is owned by the original purchaser of the Product. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the Product from Stuart & Lau or an authorized retailer. All our limited warranties are not transferable. Please retain your receipt as proof of original purchase.

What is not covered?

Scratches, frays, scrapes, dents, rips, tears, loose threads, stains or discolorations that occur through the normal daily use of the Product and do not impair the functionality of the Product.

Damage that occurs from the improper maintenance, washing, or cleaning of the Product as well as damages that are the result of attempted self-repair.

Replacement of any non-defective pieces in the Stuart & Lau Product (for example, if you purchase Product with multiple parts and only one part is defective, then we will only replace the defective part).

Any Product (whether manufactured by Stuart & Lau or not) sold by resellers who are not authorized retailers. Likewise, Any Product sold by a third party vendor or website wherein Our Lifetime Warranty is not explicitly advertised, stated, or declared as included in the purchase.

Product sold "on sale" "final sale" "clearance" “as-is”, “preconditioned”, “reconditioned”, “used”, “sample sale”, “returned”, “previously owned”, or any other similar wording indicating that the Product is not “new” or of “first quality”, or has previously been purchased or used by another consumer, or is being sold at a discount to the full retail price.

What happens in the event of a defect?

In the event of a Defect, Stuart & Lau’s sole and exclusive liability and your sole remedy under this limited warranty will be, at Stuart & Lau’s option, to provide a repaired or replacement Product, subject to your fulfillment of “Your Responsibilities” below. Replacement Product may be provided in a color different from the Product you originally purchased.

Your Responsibilities as the Holder of This Warranty In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Product to Stuart & Lau and provide Stuart & Lau with proof of the original date of purchase. Should shipping costs be required to return your Product, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited warranty. Stuart & Lau will repair or replace (as applicable) and ship your Product or Upgrade Product back to you within 90 days of receiving your original Product. You will not be responsible for any shipping costs associated with shipping replaced or repaired Product. Replaced or repaired Product is subject to the same limited warranty as the original Product.

Disclaimer, Limitation on Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRODUCT IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL STUART & LAU OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE PRODUCT OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF STUART & LAU HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. STUART & LAU’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT GIVING RISE TO SUCH LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Dispute Resolution

In the event a dispute arises between you and Stuart & Lau arising out of this Limited Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879. You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act. If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required. Arbitration will take place in New York, New York. The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators’ award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. A dissenting decision will also be set forth in writing. The arbitrators’ award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.

Governing Law

This limited warranty will be governed by the laws of the State of New York.

Warrantor
Stuart and Lau LLC
2711 Centerville Road, Suite 400
Wilmington DE 19808