Our team processes orders Monday through Friday, with the aim of shipping out orders within 2-3 working days from purchase.

For backordered items, please pay special attention to the estimated ship date and kindly note that this date reflects our best efforts to ship your order as soon as possible, but can change subject to external factors and unforeseen delays.

Shipment time estimates are provided at checkout and based on the best available data from our carriers. Please kindly appreciate that all delivery estimates are given in a range and provided for guidance purposes only. Delays can occur in transit and we are not able to guaranteed specific delivery dates.

Our carriers offer reliable and timely tracking services. You will be able to follow your shipment throughout its journey with the link provided in your confirmation email. In the event you need assistance with your delivery, please directly contact the carrier's customer service.

It is the customer's responsibility to provide an accurate and secure address where the shipment can be delivered without complications. Moreover, it is also the customer's responsibility to track their order, make arrangements for its delivery, and be present to accept the package, if needed. When an order is "Returned to Sender", we deduct the return shipping costs from the order and refund the balance. If you still wish to buy the item, we ask that you place a new order. As a small brand, we rely on customers to be responsible, track their order, and make themselves available to accept delivery if that is required.

Domestic orders within the United States and Canada arrive within 5-8 working days, depending on where you are located. For expedited delivery, we offer an express option at checkout that arrives within 3-5 working days.

At the moment, next day or overnight delivery services are temporarily suspended because neither UPS nor FedEx is able to meet those schedules with reliable consistency.

We ship now worldwide to customers around the globe.

The rate for international shipping will be displayed at checkout and is based on both the country and the items in your order.

Wherein import duties are charged on a shipment, please note that it is the sole responsibility of the customer to pay those duties and handle all aspects of importation with customs officials.

Stuart & Lau does not assist with duty payment or coordinating with the custom's department in the destination country.

Wherein a customer chooses not to pay duties or rejects their shipment, please note that the package will be abandoned by the carrier and Stuart & Lau cannot offer a refund.

For customers in Europe, we specifically wish to mention that we fulfill orders from outside the borders of the European Union & UK. All orders into Europe will incur import duties, which are payable by the customer prior to delivery.

Unfortunately, package or "porch" theft has recently become a pervasive problem in the United States, particularly in metro areas. And as such, we ask customers to understand that Stuart & Lau's responsibility is to ensure that the package is shipped to the correct address with a reliable and trust carrier, while providing timely tracking information. We assume that customers will follow their tracking and take reasonable steps to ensure their package is received safely, if required. In the event a package is stolen after delivery to the correct address, we unfortunately cannot provide a refund or a replacement.

If you wish to include specific shipping instructions, please email us prior to placing your order, and we will do our best to accommodate your request.

1. To start a return, please go to: stuartandlau.com/returns
2. We will process your request and email you a return shipping label.
3. Ship item(s) back in new, unused condition and original packaging with tags attached.

If you wish to make an exchange, please place a new order for the item you want and then return the original item through the returns process mentioned above. We do not offer traditional exchanges.

With the aim of delivering the most value to the most customers, we do not blend the cost of returns into our prices and instead apply an individual surcharge of US$20 at the point of return to cover the convenience of a prepaid label as well as costs associated with inspection, repacking, and restocking into inventory.

Our DuraLite™ Fabric is a high grade, waterproof nylon designed to withstand the rigor of daily use. If dust or dirt collects on the exterior, simply wipe it away using a cloth or soft bristle brush. For stains, please spot clean using cold water and a cloth or brush. For stubborn stains, you may use a mild soap with cold water to spot clean the affected area. Please do not dry clean or machine wash your products. Likewise, please do not apply direct heat to the surface of the bags.

We use premium full grain leather to ensure your touch points – the handles, strap, luggage tag – with our products are truly best in class. To care for the leather, we suggest avoiding prolonged exposure to strong sunlight and direct contact with grease, oil and dirt. When cleaning or buffing the leather, please use neutral leather care products that will not stain or dye the leather and do not apply direct heat to the leather.