Support Guide & FAQ

Please reference the sections below for information about shipping, returns, caring for your products, and our warranty. If you find your question unanswered, please email us at and we’ll be more than happy to help.

- Founders

Shipping Policies

We ship worldwide with a reliable network of carriers. Your order will ship promptly within 2-3 business days of confirmation, Monday through Friday.

order processing

shipping time estimates

tracking and delivery

domestic shipping

global shipping

import duties

orders to europe

delivered package theft

special shipping instructions

Returns & Exchanges

We accept returns for eligible items within 30 days of your order's delivery date. The returned goods must be sent back in their original packaging with tags attached and unused condition to be eligible for a refund.

For our US customers, we provide a prepaid return shipping label through our returns management portal. For international orders, we ask customers to make their own shipping arrangements with a reliable service at their cost.

Upon receipt by our warehouse team, returns will be processed within 7-12 business days with the refund posting back to your original method of payment.

start your return


restocking fee

Limited Lifetime Warranty & Product Care

We take exceptional pride in both our craftsmanship and our selection of the finest materials. All bags purchased through our website at full price are guaranteed against manufacturer's defect over the useful lifetime of the product. We design these products to serve you for as long as you intend to use them, and it's our pledge that they will.

You'll find the full language of our Limited Lifetime Warranty linked below, but here are three important carve outs that we think are important to make clear from the onset:

- Bags not purchased on our website are not covered.

- Bags purchased on deep discount, clearance, or final sale are not covered.

- Daily wear and tear occurring through normal use is not covered.

Read the Full Warranty

product care — fabric

product care — leather